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£18,000 - £22,000

East Anglia Recruitment Agency is recruiting for Customer Care Associates for our client which is located in Holkham, Norfolk.

To be considered you will need to be customer-obsessed and be confident in always delivering the very best customer care possible.

About the Role

Reporting to the Customer Care Team Leader, you will be responsible for the delivery of world-class luxury service by being truly Customer Obsessed. You will provide a high level of service to all internal and external Customers. You will be proactive in supporting a hardworking, friendly, open, fun and honest atmosphere.

Key Responsibilities

Customer Care / Customer Obsession

  • Handle Emails, Calls and Live Chat (Always ensuring delivering the very best Customer Care at all times)
  • Handle questions on our social media networks, Customer Reviews, Recommend a Friend programme and any other Customer related programmes
  • Be empowered to make the correct decisions for our Customers to make sure our Customers feel special at every opportunity, giving a WOW factor on every interaction
  • Be accountable for all of your actions and follow up on any promise given to the Customer
  • Maintain the brand’s reputation for excellent Customer Service

Working hours may vary slightly but usually Monday to Friday, 8am-5pm.

Due to the location, you will also need to have your own transport.

For further information please do not hesitate to contact us.

EARA is acting as an Employment Business in relation to this vacancy